In case you were wondering...
PRODUCTS
WHAT SKIN TYPES ARE ISOUA PRODUCTS SUITABLE FOR?
ISOUA products are formulated for all skin types—including oily, dry, combination, and sensitive skin.
Full ingredient lists are available on each product page. For specific concerns, we recommend a patch test or consulting your healthcare provider.
Full ingredient lists are available on each product page. For specific concerns, we recommend a patch test or consulting your healthcare provider.
ARE ISOUA PRODUCTS VEGAN OR CRUELTY-FREE?
Yes! All ISOUA products are 100% vegan and cruelty-free. That means no animals are harmed, and we use zero animal-derived ingredients—just clean, effective skincare you can feel good about.
ARE ISOUA SKINCARE PRODUCTS FRAGRANCE-FREE?
Yes, all ISOUA skincare products are available without fragrance.
ARE ISOUA SKINCARE PRODUCTS PREGNANCY SAFE?
Though nothing in our formula has been identified as unsafe for pregnant or breastfeeding persons, we recommend sharing our ingredient list with your healthcare providers for review before using.
ARE ISOUA SKINCARE PRODUCTS CLEAN?
ISOUA products are formulated with high global standards. Though we are direct-to-consumer, our ingredient lists are in line with the clean standards specified by third-party retailers.
WHAT IF AN ISOUA PRODUCT DOESN'T WORK FOR ME?
Contact us (please include your order number) within 30 days of receiving your order, and we'll help you out ASAP with any returns and additional questions.
To return an order placed with AEQEA, please reach out to the retailer directly for further support.
To return an order placed with AEQEA, please reach out to the retailer directly for further support.
CAN I TRUST ISOUA PRODUCTS FROM THIRD-PARTY WEBSITES?
Our only sales channels are isoua.com, our verified Instagram Shop and TikTok Shop, as well as AEQEA (www.aeqeaa.com). If you purchase ISOUA products from any other source, we cannot guarantee that you're buying genuine products or vouch for their authenticity, quality, or condition. These products may not meet our standards—and in some cases, may be counterfeit.
SHIPPING
HOW LONG WILL MY ORDER TAKE?
Orders within India are processed in 2–3 business days and delivered in 5–7 working days.
WHERE DO YOU SHIP?
Currently, ISOUA ships only within India.
HOW CAN I TRACK MY ORDER?
You'll get a shipping confirmation email with a tracking number once your order is dispatched. Didn't get it? Check your spam folder or email isoua.help@gmail.com.
MY ITEM ARRIVED DAMAGED. WHAT SHOULD I DO?
Contact us within 24–48 hours at isoua.help@gmail.com with your order number, a photo, and a brief description. We'll sort it out quickly.
ORDERS & PAYMENT
WHICH PAYMENT METHODS DO YOU ACCEPT?
UPI, credit/debit cards, net banking, wallets, and Cash on Delivery (where available).
CAN I CANCEL OR CHANGE MY ORDER?
Only before the order is fulfilled/shipped. Once dispatched, orders cannot be changed or cancelled.
WHY WAS MY ORDER CANCELLED?
If an order is cancelled before dispatch, a refund is issued to the original payment method within 7–10 business days.
RETURNS & REFUNDS
CAN I RETURN AN ITEM?
No. ISOUA items cannot be returned due to hygiene reasons. All sales are final.
CAN I EXCHANGE AN ITEM?
Yes, only if the item is damaged, defective, or incorrect—and it must be reported within 24–48 hours.
CAN I GET A REFUND?
Refunds are only offered if an exchange is not possible from our end.
WHO PAYS FOR RETURN/EXCHANGE SHIPPING?
Customers handle return shipping unless ISOUA specifies otherwise.
HOW LONG DOES A REFUND OR REPLACEMENT TAKE?
Refunds: 7–10 business days
Replacements: 5–7 working days after approval or receipt of the returned item.
Replacements: 5–7 working days after approval or receipt of the returned item.
DOES ISOUA EVER REFUSE CLAIMS?
Yes. We may request proof and verify all requests. Incomplete, fraudulent, or unverifiable claims can be declined.
CONTACT US
HOW CAN I CONTACT THE ISOUA TEAM?
Feel free to reach out to us at any time—we're here for questions, product recommendations, and feedback. Just send us a note through our contact form.
Our customer service team is available via email Monday–Friday, 9 am–7 pm IST, excluding holidays. We will respond to your inquiry within 2 business days. Please refrain from sending additional emails on your current thread, as this will result in your message being sent to the back of the queue.
Our customer service team is available via email Monday–Friday, 9 am–7 pm IST, excluding holidays. We will respond to your inquiry within 2 business days. Please refrain from sending additional emails on your current thread, as this will result in your message being sent to the back of the queue.