RETURN & EXCHANGE POLICY

        At ISOUA, we are committed to delivering high-quality skincare products while maintaining strict hygiene and safety standards. Due to the nature of our products, all purchases are final and non-returnable.

        Returns

        We do not accept returns on any products once they have been delivered. This applies to:

        • Opened or unopened products
        • Used or unused items
        • Change of mind
        • Skin sensitivity or personal preference

        Exchanges (Damaged, Defective, Or Incorrect Items Only)

        Exchanges are available only if:

        • The product received is damaged
        • The product is defective
        • The product received is incorrect or missing items

        To request an exchange, please get in touch with us within 24–48 hours of delivery at isoua.help@gmail.com with the following:

        • Order number
        • Clear photo or video evidence of the issue
        • Brief description of the problem

        All requests are subject to verification and approval. ISOUA reserves the right to accept or reject claims at its discretion if they are incomplete, unclear, or unverifiable.

        Exchange Process

        • Upon approval, a replacement of the same product will be issued.
        • ISOUA may request the return of the original item depending on the case.
        • Return shipping (if required) must be arranged by the customer unless stated otherwise.
        • Replacement orders will be processed within 5–7 working days after approval and/or receipt of the returned item (if applicable).

        Shipping

        • ISOUA currently ships only within India.
        • Delivery timelines are estimates and may vary depending on location and logistics partners.
        • Customers are responsible for providing accurate shipping details at the time of order.

        Non-returnable & Non-exchangeable Items

        The following are strictly non-returnable and non-exchangeable unless explicitly covered under the exchange policy:

        • Opened or used products
        • Items not reported within the specified timeframe
        • Items returned without prior approval

        Cancellations

        • Orders can only be cancelled before dispatch.
        • If approved before shipping, a refund will be issued to the original payment method within 7–10 business days.
        • Orders cannot be cancelled once shipped.

        Refunds

        Refunds are applicable only in the following cases:

        • Orders cancelled before dispatch
        • Verified damaged, defective, or incorrect items (if replacement is not possible)

        Approved refunds will be processed within 7–10 business days to the original payment method. Processing times may vary depending on your bank or payment provider.

        Shipping charges are non-refundable unless required under applicable law or explicitly approved by ISOUA.

        Right To Refuse Claims

        ISOUA reserves the right to:

        • Verify all return, exchange, and refund requests
        • Request additional information or proof
        • Reject claims that are incomplete, fraudulent, unverifiable, or outside policy terms

        Contact Us

        For any queries regarding orders, returns, exchanges, cancellations, or support, you can reach us at:

        ISOUA
        Email: support@isoua.com
        Website: www.isoua.com

        Thank you for choosing ISOUA. Your trust inspires us to create skincare that helps your skin look and feel its best every day.

        For support or inquiries, contact us at isoua.help@gmail.com or visit www.isoua.com

        ISOUA – The Science of Skin Rejuvenation